About Lakeland Care
Mission
Empowering individuals. Strengthening communities. Inspiring futures.
Vision
To create a world we all want to live in.
Core Values
Kindness – We believe kindness is always possible and that no compassionate act is ever wasted.
Inclusion – We believe that open hearts and open minds are the only path to a brighter future.
Trust – We believe that honesty is still in style and that promises still have power.
Position Summary:
Under the supervision of the Volunteer Services Specialist, the Administrative Services Volunteer assists with a variety of routine or project-based tasks to help support the organization's administrative needs. This is a great opportunity for individuals who are interested in using their experience in data entry, maintaining records, filing, and other office related tasks.
This volunteer position requires strong organizational skills and attention to detail, the ability to work independently and take initiative, as well as excellent written and verbal communication skills.
The person in this position will complete project needs at the Fond du Lac office Monday through Friday between 8am-4:30pm during Lakeland’s standard business hours. The number of hours per week will depend on project needs and the volunteer’s availability, up to 29 hours per week.
After an application is completed, a volunteer match appointment will occur over the phone. LCI will provide onboarding and regular training to ensure volunteers have the proper knowledge of the organization.
Essential Competencies:
Accountability
- Actively support the achievement of identified goal(s) in a manner consistent with LCI’s mission, and values.
- Communicate with the Volunteer Services Specialist with as much advance notice as possible for vacations, illness, seasonal availability, etc. that would limit the volunteer’s ability to fulfill the needed requests.
- Comprehensive execution of outlined tasks.
Critical Thinking
- Demonstrates the ability to problem solve as challenges arise by developing and seizing opportunities for improvement in how administrative work is accomplished.
- Seeking assistance when the offered tasks surpass the volunteer’s skillset and/or understanding.
Commitment to Excellence
- Offers strong written and verbal communication, while demonstrating the ability to multi-task.
- Demonstrates attention to detail when offering support to projects.
Interpersonal Awareness
- Respond constructively to emotional, high pressure, and conflict situations.
Relationship Building
- Maintain LCI’s core values of Kindness, Inclusion, and Trust in fulfilling the roles and responsibilities of the position.
Organizational Regard
- Maintain the confidentiality of member information and protected health information (PHI) as required by State and Federal regulations, including the Health Insurance Portability and Accountability Act (HIPAA) of 1996.
The duties listed above are typical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
Work Relationship and Scope:
Performs assigned duties independently. General direction and support to be provided by the Volunteer Services Specialist; will also receive role specific instructions from local subject matter experts. Supervisory assistance is available for guidance on unique or unusual problems or situations as needed. Ideal candidate must exemplify the LCI values daily in all work interactions.
Qualifications:
- Volunteer must be 18 or older.
- Strong organizational skills and attention to detail.
- Ability to work independently and take initiative.
- Excellent verbal, written, and problem-solving skills.
- Must be able to maintain LCI’s core values of Kindness, Inclusion, and Trust.
- Ability to pass a criminal background check.
Working Conditions:
- Sitting for long periods of time
- Ability
to multi-task and work in a fast-paced environment
Reimbursement Disclaimer: This volunteer position is not able to accept pay or gifts for their services from members, their representatives or family members, providers, or Lakeland Care, Inc.
